location: Edinburgh
Pay rate:£200 per day
Duration: 3-6 month contract
Hours: : 37.5-hour week between 07:30 - 17:30, Monday - Thursday and 07:30 - 16:00 on Fridays
Must already hold SC Security Clearance

Supporting one of our clients based from the site in Edinburgh, day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, while minimising disruption and providing first-class customer Service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

Primary role requirements:
* Responsible for maintaining and promoting highest level of service to the client
* Adhering to technical standards, service delivery processes and ensuring service delivery is both cost effective and efficient
* Responsible for Incident ticket handling, escalation and problem diagnosis
* Desktop/Laptop/VDI - build, configuration and deployment to end users
* Assist with software installation/deployment
* Assist with Smarthphone deployments

Secondary role requirements:
* Assisting the 3rd Line support teams with laptop, desktop and VDI terminals support tickets
* Hardware installation/upgrade/break fix for desktop, laptop, and server
* Smarthpone support
* Assisting with customer projects
* Create and update procedural documentation
* Basic telephony support and cable patching
* Provide second line operational support across a variety of platforms.
* Initial investigation and reporting of network failures.

Essential Skills and Qualifications:
* Knowledge of Microsoft Windows 10 Operating Systems - Deployment, configuration, and support
* Knowledge of Microsoft Office 2010 onwards
* Working knowledge of Active Directory - Users and Computers
* Have an understanding of DNS, DHCP
* Working knowledge of Cisco AnyConnect VPN
* RSA Secure Login administration
* Proven and demonstrable software and hardware troubleshooting skills
* Knowledge of Microsoft SCCM and OS/Application deployment
* Good written communication: concise and accurate call logging, documentation and email correspondence
* Able to work well as part of a team or independently

Desirable skills/qualifications:
* ITIL Version 3/4 Foundation
* CompTia A+ Certification
* Microsoft Windows 7/10 training and certification

If you have the skills required please apply now

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