JD Clip n Climb Assistant.pdf

Essential Behaviour Standard.pdf

Become a proud team member of Europe's largest indoor climbing arena and help us provide an unforgettable experience to every visitor. Our state-of-the-art facility is a great adventure destination, a world-class attraction that offers adrenaline-rushing fun for children and adults.

We are looking for a friendly, positive, and enthusiastic climber to join our team in Ratho as a Clip and Climb Assistant.

On a day-to-day basis you will be:

• Meeting and greeting customers by creating a welcoming and fun environment for all.?
• Delivering safety briefings and activity demonstrations and responding to customers' questions and enquiries in a friendly and efficient manner.?
• Preparing and setting up the venue and equipment for climbing activities and customer use, ensuring stock levels are maintained and sessions keep to the schedule.?
• Keeping everything clean, tidy, safe, and presentable.?

As training is provided, experience is not necessary, but a vibrant, outgoing personality with a proactive attitude is essential. In addition, our ideal candidate will have:

• Proven ability to demonstrate exceptional customer service.?
• Excellent interpersonal and communication skills and the ability to engage and connect with a varied customer base.
• Ability to always stay focused and alert to respond quickly to all situations.
• Love for climbing and no fear of heights.

We offer one of the best rewards packages in the industry:

• FREE membership across all our centres with access to fitness classes, gyms, and swimming pools
• Opportunities for training, career growth and development
• Generous holiday allowance (32 days, rising with service up to 40 days)
• Shift work which may fit around other commitments
• Cycle-to-work scheme Paid sick leave
• Company pension
• Access to discounts with a huge number of retailers (saving money in cinemas, restaurants, clothing, and electronics shops, on insurance and healthcare and much more)

Please note you must be able to commute to Edinburgh International Climbing Arena: Ratho, South Platt Hill, Newbridge, EH28 8AA.

We are proud members of the Disability Confident Scheme. We encourage applications from people with disabilities and will offer support with reasonable adjustments where required. We are committed to offering an interview to applicants with disabilities who meet the minimum criteria for the job.