Job Title:Care Coordinator

Company: HartwigCare

Annual Salary:£24,000.00 - £25,000.00 per year

Working Hours: Monday- Friday9am- 5:30 pm (40 hours per week)

Accountability: Registered Manager

Location: WelTech BusinessCentre, Welwyn Garden City AL7 2AA

Liaison: Communicate withclients, clients' representatives, care workers, Care Managers, andother professionals (eg, Social Workers).

About Us:

Hartwig Care, a distinguished domiciliary care company,proudly operates across multiple branches in the vibrant regions ofLondon, Surrey, Hertfordshire, and Kent. Our unwavering commitmentis to offer a comprehensive range of personalized care services,catering to individuals with diverse needs and conditions. Fromproviding support to the elderly and frail to extending ourservices to individuals with learning disabilities, we strive tocreate an environment that fosters comfort, dignity, andindependence-all within the familiar and cherished surroundings oftheir homes.

Requirement: : We arecurrently looking for a Field Care Supervisor who can work in ouroffice located in WelTech Business Centre, Welwyn Garden City AL72AA.

EmployeeBenefits:

• Employee Assistance Program- 24/7 counselling and online wellbeing resources.
• Wellness platform -Everything you need to reach your Health and Fitnessgoals.
• Newsfeed andRecognition - A great place to boost company cultureand celebrate great work.
• Perksand Savings - Opportunity for saving money on dailyessentials and key life events.
• 20 days of paid holiday,plus bank holidays.
• Free DBS Check.
• Ongoing training and development.

MainResponsibilities:

• Ensure care worker visits to clients reflect thecontinuity and flexibility Hartwig Care promises.
• Ensure visits occur on time and with the appropriate careworkers tailored to clients' needs.
• Update allcare workers with necessary information regarding client visits andcompany policies.
• Receive information/reportsfrom care workers verbally and in writing within settimelines.
• Coordinate care worker reviewbookings and team meetings, ensuring they happen as
• Cross-reference actual bookings against planned bookingsfor accuracy.
• Aid in improving servicemonitoring and client safety.
• Assist CareManagers in communicating with care workers regarding daily visitsand meetings.
• Answer phone calls and textmessages, take messages, and redirect calls within the telephonesystem.
• Care worker issues regarding clients -Client schedule.
• Care worker's own issues -Care Worker schedule.
• Any complaints,concerns, or compliments - handover notes/email/quicknotes
• Issues needing follow-up - forward torelevant people via email, handover notes, and quicknotes.
• Confirm all rotas have been receivedand hours accepted.
• Send the weekly rota toall clients by post.
• Handle day-to-dayallocations of visits.
• Ensure clients areinformed of changes to their weekly rota.
• Ensure HCR holds carers' right preferredavailability.
• Assist in identifying when newcare workers are needed.

Ideal candidate qualitiesinclude:

• Validdriver's licence business insurance preferred.
• It is a fast- paced environment, the successful CareCoordinator will be interpersonally confident and a pro-active teamplayer.
• Discretion and the ability to handleconfidential matters and sensitively.
• Have theability to thrive under pressure and good organisational andmultitasking skills.
• Showcase a high level ofattention to detail and be able to prioritise workload.
• Have excellent communication skills, previous experienceand always professional and polite.
• Competencein Microsoft Office products: Excel, Word, MicrosoftOutlook
• Proactive and ability to useinitiatives during complex situations.
• Respectand reflect Hatwig Care's values at all times, which underpinHartwig Care's mission to provide care and supportfor our clients' by:

1. Beingpeople
2. Reflectinga can do'
3. Striving for excellence ineverything we do.
4. Having mutualrespect for everyone we work with, work for andsupport through our services.

How toApply:

If you are passionateabout making a difference in the lives of others and meet thequalifications listed above, we would love to hear from you. Pleasesubmit your CV and a cover letter highlighting your relevantexperience and explaining why you are a great fit for this role to Sareena.Jordamovic@hartwigcare.co.uk and sleros@hartwigcare.co.uk .

If you are an experienced Care Coordinator looking for achange or new role, hit the apply button for your application to beconsidered.

Join our team and contribute toproviding high-quality care to our clients!